1. General Account Information

Merchant employees can browse transactions and download various reports via GoldenApple UI. It is available at https://gate.goldenapple.com.cy/paynet-ui/ for production environment and at https://sandbox.goldenapple.com.cy/paynet-ui/ for sandbox environment.

1.1. First Login

Upon initial access to GoldenApple UI, after logging in, the Merchant employee will be asked to create and enter a new password.

pic1 merchant faq

The minimum password length must be 8 characters. The password must contain at least one digit, one lowercase and uppercase letters and at least one special character.

Warning

It is very important that the password does not consist of meaningful linguistic structures. For security reasons it is strongly recommended to use random alphanumeric values and regularly change the password.

1.2. Login With OTP

IF OTP (One Time Password) is enabled, an email will be sent to all users with a one-time link to create a second authentication factor.

An example of this letter:

letterexample merchant_faq

Inside there is a link, by clicking on which the QR code and the secret key will be available:

qrexample merchant_faq

To calculate the second factor, scan the QR code or enter the secret key in any available application that supports HOTP (Google Authenticator, Protectimus Smart OTP, Free OTP Authenticator and others):

appexample merchant_faq

If one-time password authentication is enabled for login, enter this password when logging in. Detailed information on working with OTP is available on the link. When logging into the system, specify a username, password and generated code from the application (each time logging in, new password from application will be required):

loginexample merchant_faq

1.3. Header Menu

The menu is always located at the top of the screen. From left to right, here are located: the account name in GoldenApple UI and its role in the system, the current date and time in the system time zone, link to the documentation https://doc.goldenapple.com.cy/ with detailed information about GoldenApple UI and API, menu language and currency calculations:
pic2 merchant faq

To change language from header menu use the drop-down menu:

pic4 merchant faq

To change the currency for calculations in transaction monitor and dashboard, use the drop-down menu from header menu. Exchange rate is updated daily.

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1.4. User Profile

By clicking on Merchant name on the top left side of header menu you will be redirected to user profile with two profile configuration tabs on the right side of the page: “Common” and “Orders full view settings”:

pic3 merchant faq

Common

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Here you can change:

  • Name

  • Language on which system will be automatically displayed in (can be changed from the drop-down list in header menu any time)

  • E-mail address on which all configured notifications will be sent

  • Phone

  • Default currency (can be changed from the drop-down list in header menu any time)

  • Statement preview limit

  • PGP key

  • CSV delimiter - for import/export of reports and batch operations

  • Telegram Bot - register in bot on which all configured notifications will be sent

  • Mobile application - link application for notifications

Orders Full View Settings

In this section it is possible to configure visible fields for detailed view on Order search page:

pic4 merchant faq